This pop-up appears when MillBox starts but the license on the dongle does not match the app you launched or a feature you tried to open is not enabled for that license.
Figure 1. “Sorry, module not enabled.” dialog.
Common causes
Wrong edition or installer
Example: launching a Standard or Expert build with an OEM-limited dongle (4-axis wet, 5-axis dry, etc.).
Two dongles connected at once
MillBox uses the most restrictive license it sees. Mixing dongles can silently limit features.
Feature not licensed
Opening Strategy Editor or another module that your dongle does not include.
License out of date or not activated
Annual maintenance or pack options not present on the key.
Quick fixes (in order)
Use the correct dongle
Unplug all other dongles.
Insert only the dongle meant for this workstation and relaunch MillBox.
2. Check the edition and license status in MillBox
Open Job Management from the home screen.
Figure 2. Job Management button.
Click Support…
Figure 3. Support entry in Job Management.
Review the version information panel: edition, build date, dongle number, and whether packs are enabled/disabled.
Figure 4. Version information with license and packs.
3. Match installer to your license
If the panel shows an OEM edition or different year than your installer, install the correct build for that dongle.
4. If you run multiple dongles on one PC
Avoid mixing active keys. Use a powered USB hub with per-port switches so only the intended dongle is on.
Optionally consolidate compatible licenses into a single dongle to simplify usage.
5. Still seeing the error?
Your license may need an update or activation. Contact Support with the info below.
What to send Support
Screenshot of the error
Photo or text of the version information panel (Figure 4)
Dongle number, MillBox edition and year, and the installer you used
Related options
USB Hub for Multiple MillBox Dongles
Keep all keys connected and toggle one at a time.
License consolidation
Combine eligible Wet and Dry licenses into one dongle. Contact Support for eligibility, fees, and shipping instructions.
With the correct dongle active and the installer matched to that license, MillBox will launch without this error.
Need Further Help?
If the issue persists, reach out via our Support Portal or email us at [email protected] to check on your license status and resolve any potential activation issues.