How can I reach you for Support?

We’re here to ensure your MillBox experience is smooth and productive. Here’s how to connect with our support team:

TABLE OF CONTENTS

• Monthly Support Subscriptions
  • Perks of Our Support Plan
• Contacting Support
  • Submit a Ticket
  • Email Support
  • Call our Hotline
  • Live Chat with us

Monthly Support Subscriptions

When you subscribe to Level UP CAD/CAM’s MillBox Support plan, our goal is to provide customized solutions that address any issues you might face with MillBox. We’re committed to responding promptly and accurately to ensure smooth, stable production.

Perks of Our Support Plan

• Dedicated Support Team: Available during business hours to assist with any technical needs.
• Same-Day Response: Quick assistance within the same business day.
• Training-First Approach: We equip users with tools and techniques to handle common issues, building your confidence and efficiency.
• Long-Term Fixes: Our close partnership with CIMsystem, MillBox’s developer, allows us to resolve bugs at the source, minimizing recurring issues.
• Remote Access Assistance: We connect directly to your PC to diagnose and resolve issues swiftly.
• Vendor Coordination: For complex issues, we work directly with trusted hardware and service partners, ensuring you receive timely answers.
• Time-Efficient Support: We respect your time by minimizing the need for lengthy troubleshooting calls.

We encourage you to report any issues through our support channels. Our team is here to provide the guidance and solutions you need for a seamless experience with MillBox.

Contacting Support

Submit a Ticket

Submit a ticket if you are experiencing any issues or need technical support from our team. By submitting a ticket through the helpdesk, you can easily view and track the status of your ticket, any previous or ongoing tickets that you or your co-workers may have open. Additionally, you can access solutions relevant to your concerns and information available in our Knowledge Base that may be helpful to you.

Email Support

Reach out to our support team via email at support@levelupcadcam.com. We encourage you to provide a detailed description of the issue or concern you are experiencing. The more information you share, the better equipped our team will be to assist you promptly and effectively.

Call our Hotline

Call our hotline at +1-844-538-3568, and our Level Up CAD/CAM support team will be ready to assist you. You’ll be connected with our specialists, who will listen to your concerns and guide you step-by-step to resolve your issue. 

Live Chat with us

Get instant answers to your inquiries through our live chat feature. Simply click the live chat button in the lower right-hand corner of our support page, and our Level Up CAD/CAM support team will promptly address your questions.

We’re Here to Help!

Whether you have a quick question or need in-depth support, our team is ready to assist. Reach out using any of the options above, and let us help you get the most out of your MillBox experience.

- Your Level UP CAD/CAM Support Team