TABLE OF CONTENTS
Monthly Support Subscriptions:
When customers avail of Level Up CAD/CAM’s MillBox Support plan, our goal is to deliver tailored solutions addressing and resolving any issues you may encounter while using MillBox. It is of utmost importance to us that we address your concerns promptly and precisely to ensure a consistent and stable production experience.
Perks
- Our Technical Support Team can assist you during business hours
- Quick response times within the same business day.
- Training first approach- we educate users to be better equipped with the tools available in MillBox to work around common issues encountered.
- Band-aid fixes are temporary, we provide long-term solutions. Through our close partnership with CIMsystem, the developers of MillBox, we ensure that software bugs and errors you encounter are prioritized and fixed.
- We connect remotely to your PC to get to the root of the issue
- We coordinate with a network of hardware & service partners to help you resolve complicated issues, communicating directly with the vendors to get you prompt answers.
- We know your time is important so we minimize the amount of time you need to spend on the phone troubleshooting.
We encourage users to report problems they may experience through any of our communication channels to the Level UP team for Technical Support and guidance.
Contact Level UP CAD/CAM Support through the following channels: |
 | Submit a Ticket |
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Submit a ticket when experiencing any issues or in need of technical support from our team. By submitting a ticket through the helpdesk, you can easily view and track on the status of your ticket, any previous or on going tickets that you or co-workers may have open, solutions suitable to your concern and information available in our Knowledgebase that may be helpful to you. |
 | Email us |
Reach out to support via email at support@levelupcadcam.com , we encourage you to provide us with a detailed description of the issue or concern you are facing. The more information you can share, the better equipped our team will be to assist you promptly and effectively. |
 | Call our Hotline |
| Call our hotline at +1-844-538-3568 and our Level UP CAD/CAM support team is here to assist you. You'll be connected to our specialists who will listen to your concerns and will guide you step-by-step or show you how to resolve your issue. |
 | Live Chat with us |
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Get instant answers to your inquiries through our live chat feature. Simply click on the live chat button located in the lower right-hand corner of our page, and our Level UP CAD/CAM support team will quickly and promptly address your questions. |
We look forward to assisting you with any technical issues or concerns you may encounter.
-Level UP Support Team
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